Gambling is entertainment — and like all forms of entertainment, it works best when it stays in balance. Kombo99 is fully committed to responsible gambling practices, providing every player with the tools, information, and support they need to stay in control. Because we'd rather have fewer bets from a player who's genuinely enjoying themselves than a high volume of wagers from someone who's struggling.
At kombo99, we serve players from across Malaysia — from Kuala Lumpur to Penang, Johor Bahru, Petaling Jaya, and Shah Alam. The vast majority of our players enjoy sports betting on EPL or Liga Super Malaysia, play live casino games, or follow UFC events as a form of leisure entertainment. For them, gambling is a hobby with a budget, not a livelihood or an escape.
But we're realistic enough to know that for a small number of people, gambling can shift from recreation into something harder to manage. That transition doesn't always happen dramatically or overnight — often it's gradual, subtle, and easy to rationalise. That's precisely why responsible gambling tools and awareness resources need to be visible and easy to access before a problem becomes entrenched.
Kombo99's responsible gambling framework is built around giving every player genuine visibility and control over their activity. These aren't tools we've buried in a menu somewhere hoping nobody finds them. They're prominent, easy to activate, and in some cases — such as deposit limits — designed to kick in immediately the moment you request them.
This page covers the full range of tools we offer, the warning signs that gambling may be becoming a problem, a short self-assessment checklist, and information on professional support services available in Malaysia and internationally. If you have any concerns — about your own habits or about someone you know — we encourage you to read this page in full and to contact our support team at any point.
Every single one of these tools is available at no cost, without requiring any reason or justification, directly through your account settings or by contacting our support team.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once activated, your limit takes effect immediately — no waiting period. You can reduce your limit at any time with instant effect. Requests to increase a deposit limit are subject to a mandatory 24-hour review period to prevent impulsive decisions.
Instant EffectSet a duration limit for each continuous play session. When your chosen time is reached — whether 30 minutes, 1 hour, or any other interval you select — you'll receive a clear on-screen notification. This helps you stay conscious of how long you've been playing without interrupting your session uninvited.
Configurable IntervalsIf you feel you need a short break, a cooling-off period temporarily suspends your account for a period of your choosing — from 24 hours up to 30 days. During this time, you cannot log in, deposit, or place bets. When the period expires, your account reopens automatically unless you've requested a full self-exclusion.
24 Hours – 30 DaysSelf-exclusion is a formal, longer-term suspension of your account. You can choose a period of 1 month, 3 months, 6 months, 1 year, or permanent exclusion. During self-exclusion, your account is locked, all marketing communications are stopped, and any attempt to create a new account will be flagged and blocked. This tool is for players who need a meaningful break.
1 Month – PermanentFull transparency is part of responsible play. Your account dashboard gives you access to a complete history of all bets placed, games played, deposits made, and withdrawals processed. Reviewing your activity statement regularly is one of the simplest habits you can build to stay aware of your spending patterns.
Full TransparencyOur dedicated welfare support team is available around the clock, seven days a week. If you contact us with a gambling concern — whether about limits, self-exclusion, or just to talk through what you're experiencing — your message is routed to our welfare team who are trained to handle these conversations with empathy and without judgement.
24/7 AvailableAll responsible gambling tools are available directly from your Account Settings page under the "Responsible Gambling" section. Alternatively, contact our support team at [email protected] with the subject line "Account Welfare" — we will action your request immediately.
The questions on the right are adapted from widely used responsible gambling self-assessment frameworks. They're not a clinical diagnosis — but they are a useful prompt for honest self-reflection.
If you answer "yes" to three or more questions, we'd encourage you to take a break and consider using one of our responsible gambling tools — or to reach out to a support service listed further down this page.
These questions are equally relevant whether you're betting on EPL fixtures, Liga Super Malaysia matches, UFC cards, or playing live casino games. The sport or game doesn't change the dynamics of problematic gambling behaviour.
Most players who enjoy kombo99 long-term share certain habits. These guidelines aren't rules — they're practical habits that tend to keep gambling in the entertainment column where it belongs.
Approach every session with the expectation that you may lose your stake. If you cannot afford to lose a given amount, do not bet it. The house always has an edge over the long term.
Decide your maximum spend before you open the app or platform. Use our deposit limit tool to make that decision binding so you don't exceed it in the heat of the moment.
Chasing losses is the single most common pathway into problem gambling. If you've hit your session budget, stop — regardless of whether you're up or down.
Use our session timer reminders to set a clear end time before you start. Gambling for extended periods without a break impairs judgement and encourages higher-risk decisions.
Emotional state significantly affects betting behaviour. If you're having a difficult day, gambling is unlikely to improve it and may make things worse.
Never use money allocated to rent, utilities, food, or family commitments for gambling. Separate your entertainment budget clearly.
Step away from the platform periodically, even if things are going well. A cooling-off period is a normal, healthy part of any balanced approach to online gaming.
It's fine to enjoy gambling privately. But if you're actively hiding it from people close to you, that secrecy itself is worth examining honestly.
Bonuses can extend play time and change risk appetite. Always read the full bonus terms before claiming, and be conscious of how a bonus changes what you're playing and why.
If any aspect of your gambling is starting to feel out of control, contact our welfare team or a support service sooner rather than later. Early conversations lead to much better outcomes.
Whether you're dealing with a gambling concern yourself or supporting someone close to you, the following organisations provide professional, confidential assistance.
Malaysia's national social welfare helpline, operated by the Department of Social Welfare (Jabatan Kebajikan Masyarakat). Provides counselling and referral support for social problems including gambling-related issues. Available 24 hours a day.
An emotional support and crisis intervention charity serving Malaysia. Befrienders provides confidential, non-judgmental listening support for people experiencing distress, including those struggling with compulsive behaviours such as gambling.
An internationally recognised organisation providing information, advice, and support for anyone affected by gambling problems. GamCare operates a free helpline and online chat service available to players and their families globally, including those in Malaysia.
A fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling problem. Chapters are active in Kuala Lumpur and available internationally.
Malaysia's primary public psychiatric hospital, located in Perak, provides clinical treatment and assessment for addictive behaviours including pathological gambling. Referrals can be arranged through your local community health clinic (Klinik Kesihatan).
Our in-house welfare support team is available 24/7. If you're concerned about your gambling activity, reach out to us directly. We can immediately activate deposit limits, self-exclusion, or a cooling-off period on your account — no questions asked beyond what you need.
Responsible gambling isn't a page on our website — it's a set of active commitments built into how we run the platform.
We verify the age of every account holder. KYC checks are mandatory before any withdrawal is processed, and we reserve the right to request age documentation at any point during a player's account lifetime. Underage gambling is taken with absolute seriousness.
Players who are on self-exclusion or cooling-off periods are immediately removed from all promotional and marketing communications. If you're taking a break, the last thing you need is a bonus offer in your inbox. We actively enforce this, not just in policy.
Our platform uses automated monitoring to flag patterns that may indicate problem gambling — such as extended sessions, rapid loss-chasing behaviour, or significant changes in deposit frequency. Flagged accounts are reviewed by our welfare team who may reach out proactively.
Requests to increase a deposit limit are not processed immediately. A mandatory 24-hour review period applies to all limit increase requests, giving players time to reconsider a potentially impulsive decision. This friction is intentional and for your benefit.
When a player activates self-exclusion, it is final for the chosen duration. Unlike a cooling-off period, self-exclusion cannot be lifted early upon request. This prevents players from overriding a protective decision made when they were in a clearer frame of mind.
Confusing bonus terms can lead to unintentional extended play or loss-chasing to meet wagering requirements. We publish all bonus conditions — wagering requirements, max bet limits, expiry dates — prominently and in plain English before any bonus is claimed.
Our platform is designed for players who enjoy sports betting, live casino, and slots as entertainment. If you're playing in control, welcome — visit the homepage to explore everything we offer. If you have questions about responsible gambling tools, our FAQ has answers.